The phone rings after you close
Injury calls do not wait for Monday. Someone hurt on a Friday evening reaches your voicemail and learns nothing except that you are shut.
Michigan personal injury intake
Missed calls are lost cases. This answers them.
Kairovas is an AI agent that answers your firm’s phone, qualifies the caller, takes a full intake, and books the consultation on your live calendar.
The problem
The calls you never hear about
Three ways a case walks out the door before anyone at the firm knows it existed.
Voicemail sends them to the next firm
A caller who was just hurt is working down a list. If nobody picks up, they dial the next name on it, and you never find out they called.
Your front desk cannot answer two lines
When your staff is already on a call, the second caller hears ringing and then voicemail. That call never becomes a record anyone reviews.
On the call
The sequence, in order
Eight steps, every call, whether the office is open or not.
Answers on the first ring
The agent picks up at two in the afternoon and at two in the morning, with the same greeting either way.
States that the call may be recorded
The disclosure is part of the greeting. It is spoken on every call and cannot be skipped.
Listens to what happened
The caller describes the incident in their own words before anyone asks a form question.
Checks your criteria
Case type, incident date, location, injury, and existing representation, against the rules your firm set.
Takes the intake
Names, dates, contact details, treatment so far, the at-fault party, their insurer, and the police report.
Books the consultation
The agent reads your live calendar, offers real openings, and confirms one on the call.
Writes it to your system
Structured fields, the recording, the transcript, and a summary land in your case management system.
Texts the firm
Your team gets a message on qualified leads while the caller is still on the line.
The record
What your team reads afterwards
This is the shape of the record the agent writes. The fields fill in the order the agent collects them.
Sample record. Not a real caller.
Intake 0412
What the caller said
“I was on Woodward heading north and a truck came out of the turn lane and hit my passenger side. That was Tuesday.”
“My neck and my shoulder have been bad since. I went to urgent care the next morning. The police came out and made a report.”
“The other driver’s insurance has called me twice already and I have not signed anything.”
- Caller name
- Dana Whitfield
- Phone
- (313) 555 0142
- Case type
- Motor vehicle collision
- Incident date
- Tue 4 Aug 2026
- Incident location
- Woodward Ave, Ferndale, MI
- Injuries
- Neck, left shoulder
- Medical treatment
- Urgent care, next morning
- At-fault party
- M. Ott
- Insurer
- Great Lakes Mutual
- Police report
- Filed, Ferndale PD
- Prior counsel
- None
- Qualification result
- Qualified
- Consultation booked
- Thu 13 Aug, 10:30 AM
Focus
Built for one job, done properly
Personal injury
Written for PI work, not adapted to it
The qualifying questions, the intake fields, and the referral behaviour are written for personal injury. The agent captures the at-fault party and their insurer because your team needs both before a consultation, not after one.
Data handling
A path your IT contact can approve
Call audio moves from the phone network to the voice platform, then to a private server, then into your own system. No general purpose automation cloud sits in the middle. Recordings are encrypted at rest and separated per client.
Intake is where most firms start. The same system handles appointment confirmations, follow-up, and outbound calls as a firm grows.
Free walkthrough
See it take an intake
Fifteen minutes on a call, or dial the line right now and take the agent through an intake yourself.
Or email [email protected]